What are the payment and refund procedures for wireless website dispute resolution procedures
1. Within 3 days after submitting the complaint to the Online Dispute Resolution Center, the complainant shall pay the fee to the Online Dispute Resolution Center in accordance with the above charging standards based on the number of expert panel members selected by the complainant and the number of complaints submitted. Fees required for dispute resolution proceedings. If the corresponding fees are not paid in accordance with the regulations within this period and are not paid within the time limit after being notified in writing by the Online Dispute Resolution Center, the complaint will be deemed to be withdrawn and the case procedure will be terminated after being notified in writing by the Online Dispute Resolution Center.
2. The cost of the wireless website dispute resolution procedure shall be fully borne by the complainant, except where the three-person expert panel is selected by the respondent. In the latter case, the costs involved shall be shared equally between the parties.
3. Complaints about wireless website disputes are considered If the complaint is withdrawn, and before the establishment of the expert group, the complaint about the wireless website dispute should be dismissed because the complaint documents do not meet the requirements, the Online Dispute Resolution Center will refund the "expert fee" part of the fee paid by the complainant; The "administration fee" portion is non-refundable.
4. According to the provisions of the procedural rules, if the wireless website dispute resolution procedure is terminated before the end, the Online Dispute Resolution Center shall refund part of the expert fees paid by the parties. The specific refund amount will be determined by the Online Dispute Resolution Center based on the specific circumstances of the case.
Hearing and Adjudication of Wireless Website Disputes
Expert Group The case procedure should be conducted in a manner it deems appropriate in accordance with the "Procedural Rules", based on the respective claims, facts involved and submitted evidence in the complaint and defense of the complainant and the respondent, and in accordance with the "Resolution Measures". Wireless website dispute adjudicated. IfIf the complainant fails to submit a defense, and there are no special circumstances, the expert panel shall decide the dispute based on the complaint.
During the dispute resolution process, the expert panel should treat both parties equally and give both parties equal opportunities to state facts, explain reasons and provide evidence. The panel should ensure that the dispute resolution process proceeds expeditiously. At the request of the parties, the expert panel has the right to decide to extend the time limit determined by these rules under special circumstances. The expert panel has the power to determine the admissibility, relevance, stakes and probative force of evidence. In addition to the complaint and defense, the expert panel has the right to require any party to provide further explanations and relevant evidence materials on the case.
As for the materials submitted by the parties themselves in addition to the complaint and defense, unless the parties agree otherwise or the expert panel decides otherwise, the expert panel will not, in principle, Accept again. The expert should submit the draft award to the Online Dispute Resolution Center before confirming and signing the award. On the premise of not affecting the independent judgment of experts, the Online Dispute Resolution Center can review the formal issues of the award.
When making an online dispute resolution complaint, the complainant shall submit the above fee to The Online Dispute Resolution Center pays the fees required for the wireless website dispute resolution process. If you have any other related questions you would like to know, please feel free to consult the Legal Savior Network for free legal consultation.
